FieldWeb Blog.

Field service businesses are always on the lookout for ways to improve their customer service and engagement. One way to achieve this is by providing customers with a convenient and easy-to-use mobile app. That's where FieldWeb's Customer App comes in - a customizable app that allows businesses to stay in touch with their customers and provide them with a seamless experience. In this blog post, we'll explore the main features of the app, how it can be customized to fit each business's unique brand identity and customer needs, and provide examples of how it has helped field service businesses and their customers.

Challenges faced by Field Service Businesses without the Customer App

Field service businesses, such as those in the HVAC, plumbing, and electrical industries, can face several challenges without a customer app. Some of the problems faced by field service business owners without a customer app may include:

1. Difficulty scheduling appointments: Without a customer app, scheduling appointments with customers can be more challenging. Business owners may have to rely on phone calls or emails to schedule appointments, which can be time-consuming and may lead to scheduling errors.

2. Limited communication: Communication with customers can be more limited without a customer app. Business owners may have to rely on phone calls or emails to communicate with customers, which can be less efficient than using a messaging system within a customer app.

3. Inability to track customer history: Without a customer app, it can be difficult to track customer history and service records. This can make it harder to provide personalized service and can lead to mistakes or missed opportunities.

4. Limited access to customer data: Customer data can be more difficult to access and analyze without a customer app. Business owners may not have access to data on customer behavior and preferences, which can make it harder to make informed business decisions.

5. Less competitive: Without a customer app, field service businesses may be less competitive compared to businesses that do offer a customer app. Customers may prefer to work with businesses that offer more convenient and efficient ways to interact with them.

Overall, without a customer app, Field Service Business owners may face challenges in scheduling appointments, communicating with customers, tracking customer history and data, and remaining competitive in their industry.

Why Field Service Businesses should use Customer App?

There are several reasons why businesses may choose to use a customer app:

• Convenience: Customer apps make it more convenient for customers to interact with a business. With a customer app, customers can easily access information about products and services, make purchases, and get support from the business.
• Personalization: Customer apps can be personalized to provide a customized experience for each individual customer. This can help businesses build stronger relationships with their customers and increase customer loyalty.
• Increased engagement: By using a customer app, businesses can increase customer engagement by providing a platform for customers to interact with the business, leave feedback, and share their experiences.
• Improved communication: Customer apps can be used to improve communication between businesses and their customers. For example, businesses can use push notifications to send updates about new products, promotions, or events.
• Data collection: Customer apps can be used to collect data on customer behavior and preferences, which can be used to improve products and services and to better target marketing efforts.

Overall, customer apps can help businesses improve customer satisfaction, increase engagement, and build stronger relationships with their customers.

6 Main Features of the FieldWeb Customer App

FieldWeb's Customer App provides a range of features that can help field service businesses improve their customer service and engagement. Here are some of the main features:

1. Booking Inquiries: Through the FieldWeb Customer App, customers of field service businesses can book enquiries directly from the app. This saves them the hassle of calling or emailing the business and waiting for a response. The app sends a notification to the business owner in real-time, allowing them to respond quickly and efficiently to customer inquiries.

2. Technician Tracking: Customers can track the status and location of the technician assigned to their service request. This feature enables transparency and helps build trust with customers, who are often left in the dark about the status of their service requests.

3. AMC Tracking: For customers who have an annual maintenance contract (AMC) with a field service business, the FieldWeb Customer App allows them to track the status of their AMC. They can see when their last service was done and when the next service is due. This feature provides customers with peace of mind and reduces the chances of missed service appointments.

4. Communicate with the Business via Chat and Call: The app allows customers to chat directly with the field service business owner or call them through the app. This feature provides customers with a convenient and quick way to communicate with the business and get their queries resolved.

5. See New Offers of the Business Providing: Field service businesses can upload new offers and discounts on their services on the app. Customers can view these offers and take advantage of them. This feature helps businesses attract new customers and retain existing ones. Field service businesses can upload new offers and discounts on their services on the app. Customers can view these offers and take advantage of them. This feature helps businesses attract new customers and retain existing ones.

6. Track all the previous enquiries and completed task: Customers can track all their previous service requests and see the status of their completed tasks. This feature provides customers with an overview of their service history and allows them to keep track of the work done by the business.

4 Customization of the FieldWeb Customer App

FieldWeb's Customer App can be customized to fit each business's unique brand identity and customer needs. Here's how:

• Branding: Businesses can customize the app with their brand colors, logo, and slogans, ensuring a consistent and cohesive brand experience for their customers.
• About Us Section: The app includes an "About Us" section where businesses can provide information about their company, their services, and their values.
• Services Section: Businesses can upload information about their services, including rates and descriptions, making it easier for customers to find the information they need.
• App Name and Hosting: The app can be hosted on the App Store and Play Store under the business's name, providing a professional and polished experience for customers.

Success Stories

FieldWeb's Customer App has helped many Field Service Businesses improve their customer service and engagement. Here are two success stories:

• Good Time Service: Mr. Suren, the owner of Good Time Service, had been struggling with a communication gap with his customers. Many times, customers were unable to reach out to him when they needed services urgently, leading to missed business opportunities. After implementing FieldWeb's Customer App, customers could book inquiries directly from the app, and the business could cater to service requests in real-time. This has increased their monthly revenue by 27%.
• A to Z Home Services: Mr. Rajan, the owner of A to Z Home Services, has many enterprise-level customers with lots of AMCs. Customers were unable to track their AMC status, leading to confusion on both ends. After implementing the customer app, customers could easily track their upcoming AMCs and inquiries, reducing customer loss rate by 33%.

Conclusion

Attention all field service businesses! We're excited to announce a special offer exclusively for you. For a limited time only, you can get the FieldWeb customer app for the discounted price of just Rs.25,000! That's right, for only Rs.25,000 you can have your own branded customer app that allows your customers to book enquiries, track technicians and AMCs, communicate with your business via chat and call, and more.

But wait, there's more! If you want your app to be uploaded to the Play Store and App Store under your company's name, we can do that too for an additional cost of Rs.25,000. This includes uploading, documentation, and lifetime maintenance of the app on these platforms.

Don't miss out on this amazing opportunity to take your customer service to the next level and provide your customers with the convenience they deserve. Contact us today to take advantage of this special offer!